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FCR Announces Expansion to Idaho Falls, Idaho. The Company Will Offer 300+ New Work from Home Jobs in 2020

PRESS RELEASE FCR To Bring 300 Work From Home Jobs To Idaho Falls

EUGENE, Ore., August 5, 2020 – FCR, the premier provider of customer experience and
business process solutions, announced today that it would expand its operations to
Idaho Falls, Idaho, bringing more than 300 new jobs to the area.

"FCR is growing at an incredible rate. We feel that Idaho Falls presents us with a great
opportunity to help with that expansion," said FCR President and founder, Matthew
Achak. He continued, "Idaho Falls is the ideal city that matches our business model of
offering customer service and technical support jobs in a Work from Home
environment. It is a community filled with hard-working and talented people who have
the skillset we are looking for. Idaho Falls is a city that needs good jobs and a company
that is willing to work with the community, and we think we can offer that and much

"We are excited to bring new jobs and interesting work to the community of Idaho
Falls," said FCR Chief Operating Officer, Katheryn Carnahan. "We offer our colleagues
the chance to build lasting careers with the opportunity of moving up within the
company. We offer jobs that utilize each individual's unique talents. Our colleagues are
the most important part of the equation and allow us to continue to provide the best
customer service in the industry." She continued, "Idaho Falls is very similar to some of
the other communities that we currently operate in both the state of Oregon and
Montana. We are confident that it will provide us with the talent-rich environment we
have been searching for. We are looking forward to becoming a part of the

“Idaho Falls is very pleased to welcome FCR to our community,” said Dana Briggs,
Economic Development Director for Idaho Falls. She continued, “We are fortunate to
have such an innovative and adaptive company provide jobs to our market that will
offer flexible opportunities to those seeking employment. We look forward to
supporting FCR in their efforts and thank them for the contribution to our local
economy and workforce.”

“REDI would like to welcome FCR to Idaho Falls and Eastern Idaho,” said Teresa
McKnight, CEO of the Regional Economic Development for Eastern Idaho. She
continued, “During our discussions with FCR to locate to Eastern Idaho, we were
extremely impressed by the innovative vision of the company's leadership. They are truly
a cutting-edge company that will provide a great work environment for the workforce in
Eastern Idaho. We want to extend our sincere appreciation to FCR for their decision to
locate to Eastern Idaho and be a partner in building Eastern Idaho's economy.”
As the country tackles the Coronavirus pandemic challenges, FCR has been able to pivot
to a Work from Home business model, preserving every job during a challenging
economic period. FCR will immediately offer Work from Home positions for more than
300 Customer Service Representative positions in the Idaho Falls area. The new jobs
include leadership positions in addition to the entry-level positions. The company is
currently recruiting to support two of its largest clients who are expanding their

About FCR

Headquartered in Eugene, Oregon, with domestic customer experience centers across
the U.S. and international locations in Mexico and Poland, FCR has built a new class of
high-quality customer experience and business process outsourcing solutions. The
company provides a wide range of omnichannel customer experience and business
process solutions to various industries. FCR serves clients in industries that include high
tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and many
other sectors of the digitally-enabled economy. Founded in 2005, FCR (First Call
Resolution, LLC) currently supports more than 80 clients and employs more than 2,000
colleagues across nine customer experience centers in the United States. FCR is
changing the face of the CX industry, one call, email, instant message, text, and video
conference at a time. To learn more about the company, visit for further information. 

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